Frequently Ask Questions
General Questions
1. What makes your leather products unique?
At Vabadus, our products are meticulously handcrafted using the finest genuine leathers and artisanal techniques. Each piece reflects our commitment to timeless design, exceptional quality, and unparalleled craftsmanship. We go above and beyond by ensuring that our products give their users the freedom of functionality, freedom to use them however they choose. At Vabadus, we take a utilitarian approach to designing our product and pride ourselves in paying attention to details of functionality.
2. Are your products genuine leather?
Yes, all our products are made from 100% genuine leather sourced from the highest quality, LWG certified tanneries. We take pride in offering you only the finest materials.
3. How do I care for my leather products?
We provide detailed care instructions for each product to ensure their longevity and maintain their pristine condition. Please refer to our Leather Care Guide for comprehensive care tips.
4. Do you offer customization or personalization options?
No, we do not offer any customization or personalization options on our products at the moment. However, we are working on bringing you these options very soon. You can register to receive updates from us here.
Ordering and Shipping
1. How can I place an order?
To place an order, simply browse our collections and add your desired products to the cart. Proceed to checkout, where you'll provide your shipping and payment information.
2. What payment methods do you accept?
We accept major credit cards (Visa,
MasterCard, American Express), debit cards, and UPI for secure and convenient payment. We strictly follow all RBI guidelines with regards to online payments.
3. How long does it take to process and ship an order?
Order processing usually takes 2-3 business days. Once your order is shipped, you'll receive a confirmation email with tracking information. If you have your tracking details, you can track your order here. Shipping times may vary based on your location and the shipping method chosen.
4. Do you offer international shipping?
No, we currently do not offer international shipping. We are working on bringing our products to the rest of the world. Register here and we will inform you when we add new countries to our shipping
list.
5. Can I track my order?
Absolutely. Once your order is shipped, we'll provide you with a tracking number so you can monitor the progress of
your shipment. If you have your tracking details, you can track your order here.
Returns and Exchanges
1. What is your return policy?
We offer a hassle-free, no-questions-asked return policy within 7 days of receiving your order. We also offer a lifetime return policy on products with verified manufacturing defects. If you think your product has a manufacturing defect, please fill out this return form. Please review our Return Policy for detailed instructions on how to initiate a return.
2. Can I exchange a product for a different item?
Yes, we offer exchanges for products of equal or lesser value within 7 days of purchase. Please refer to our Exchange Policy for more details.
3. What if my product arrives damaged or defective?
In the unlikely event that your product arrives damaged or defective, please contact our customer support within 7 days
of receiving your order. We'll be happy to assist you with a replacement or refund.
Contact Us
1. How can I reach your customer support?
You can contact our dedicated customer support team by emailing us atcare@vabadus.in. You can even call or WhatsApp
us at 9147062300 from Monday to Friday between 11:00 AM and 6:00 PM (IST). Or you can fill out the contact form on our Contact Us page.
2. What are your customer support hours?
Our customer support team is available to assist you from Monday to Friday, 11:00 AM to 6:00 PM (IST).